You build and submit your quote. When we receive your quote we will check for availability and get back to you typically within less than 1 business day. Once availability is secured we will submit a formal proposal for your approval. Once approved, you send payment and we process your order.

Shipping is calculated based on a number of factors including location, purchase quantity, and items purchased. Shipping costs (if any) will be included in the quote you receive.

We currently accept Debit, Credit, PayPal, and e-transfer.

We are continually adding new items to match the needs of our customers. If you want something but don't see it here, reach out to us and we will see what we can do.

All quotes are specialized but we will do our best to get back to you as quickly as possible. Once we check inventory and product availability we will contact you right away with a proposal (typically less than 24 hours).

It totally depends on several factors (how much inventory we have, what your needs are, customization, etc.) but if you want the best chance to have your order when you need it, the earlier you order the better.

We service the Waterloo Region and surrounding area for rentals and nationally and internationally for items to purchase. Having said that if you are out of our service area for rentals, let us know what your needs are and we will see what we can do.

Our shipping policy can be found below. Shipping Policy At Adore Ivory Co, we strive to provide our customers with a seamless and reliable shipping experience. We understand the importance of receiving your orders promptly and in excellent condition. Once your order is confirmed, our team works to process and package it within the specified handling time. We collaborate with trusted shipping partners to deliver your order securely to your designated shipping address. We offer both domestic and international shipping options, catering to customers around the world. Shipping costs (if any) are calculated based on various factors such as the weight, dimensions, and destination of your order. During the confirmation process, you will be provided with accurate shipping options and costs. We aim to offer competitive shipping rates while maintaining the quality of service. Please note that additional customs duties, taxes, or fees may apply for international shipments, and it is the responsibility of the customer to comply with any applicable import regulations. We recommend reviewing the customs policies of your country to ensure a smooth delivery process. In case of any questions or concerns regarding our shipping policy, we encourage you to reach out to our customer support team. We value your satisfaction and will make every effort to address your queries and resolve any shipping-related issues promptly. Thank you for choosing Adore Ivory Co. We appreciate your business and look forward to delivering your order efficiently and reliably. .

Our return policy can be found below. Return Policy At Adore Ivory Co, we take pride in creating unique and personalized custom orders tailored to your specific requirements. Due to the nature of custom-made products, all custom orders are considered final sale and cannot be returned or exchanged unless they arrive damaged or faulty. When placing a custom order, we encourage you to review and confirm all details, specifications, and design elements before finalizing your purchase. We provide detailed communication channels to ensure that we accurately understand your preferences and create a product that meets your expectations. ​ In the unlikely event that your custom order arrives damaged or faulty, please contact our customer support team within 2 days of receiving your order. We may request supporting evidence such as photographs to assess the issue. If the damage or fault is deemed to be a result of our error or a manufacturing defect, we will work with you to find a satisfactory resolution, which may include a repair, replacement, or refund. ​ We understand that mistakes can happen, and we are committed to addressing any issues promptly and professionally. However, please note that changes or alterations to the design, color, size, or any other aspect of a custom order cannot be made once the order is placed. Therefore, it is crucial to carefully review and approve all specifications before confirming your custom order. ​ We appreciate your understanding and cooperation regarding our final sale return policy for custom orders. Our goal is to deliver exceptional craftsmanship and exceed your expectations with every custom creation. If you have any further questions or need assistance, please do not hesitate to contact our customer support team. Thank you for choosing Adore Ivory Co for your custom order needs. .